If you forgot the passcode for your iPhone, iPod, iPad or yor device is disabled
Follow these steps if you've forgotten your passcode, or if a message says that your device is disabled.
Pick a way to erase your device
Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:
1. If you've synced with iTunes, use iTunes.
2. If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
3. If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
Erase your device with iTunes
If you've synced your device with iTunes, you can restore your device.
1. Connect your device to the computer you synced with.
2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
3. Wait for iTunes to sync your device and make a backup.
4. Once the sync and backup have finished,click Restore [your device].
5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac/PC, you can use iCloud to erase and restore it.
1. From another device, go to icloud.com/find.
2. If prompted, sign in with your Apple ID.
3. Click All Devices at the top of your browser window.
4. Select the device you want to erase.
5. Click Erase [device] to erase your device and its passcode.
6. Now you can either restore from a backup or set up as new.
Note: If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
Follow these steps if you've forgotten your passcode, or if a message says that your device is disabled.
Pick a way to erase your device
Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:
1. If you've synced with iTunes, use iTunes.
2. If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
3. If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
Erase your device with iTunes
If you've synced your device with iTunes, you can restore your device.
1. Connect your device to the computer you synced with.
2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
3. Wait for iTunes to sync your device and make a backup.
4. Once the sync and backup have finished,click Restore [your device].
5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac/PC, you can use iCloud to erase and restore it.
1. From another device, go to icloud.com/find.
2. If prompted, sign in with your Apple ID.
3. Click All Devices at the top of your browser window.
4. Select the device you want to erase.
5. Click Erase [device] to erase your device and its passcode.
6. Now you can either restore from a backup or set up as new.
Note: If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
