iOS Troubleshooting


Pinoy Techie
Frozen Screen: If your iPhone's screen becomes unresponsive or "frozen," your best bet is to power the phone off and on again. If this doesn't work, try to reset your phone by holding the home key and the sleep/wake button at the same time. If it's still frozen, you can connect your phone to your computer and use iTunes to restore the OS. Remember, you should always back up your data before restoring in iTunes.

iPhone won't power on: This can be a tricky one. Try connecting your iPhone to a power supply and charging the battery. The low battery screen may take a while to appear, so be patient. If that doesn't help, it's possible that you may need to contact Apple's service center or get a new battery.

iPhone won't power off: If your iPhone won't turn off try forcing it off by holding both the sleep/wake button and the home key for about five seconds. Continue to hold until the Apple logo appears. Your phone should now power on and off normally.

Having trouble connecting iPhone to WiFi: First, make sure WiFi is enabled in your phone's settings menu. If it's still not working, there are a few things you can try. First, power your iPhone off and on. If that doesn't work, try to restore your device's settings by holding the home key with the sleep/wake key. If your iPhone is having trouble connecting to one specific network, try to force the phone to forget that network. (Settings » touch network name » choose "forget" on next screen). Power off and on, then try to reconnect.

iPhone camera doesn't work:
It's possible that you have restrictions turned on, so first go to settings » general » restrictions and make sure the "allow camera" option is set to on. It is also a good idea to tap "disable restrictions." If this doesn't work, try powering the device off and on or try to reset the device (sleep/wake key with home key). As a last resort, back up your data and then try to restore your phone in iTunes. If none of this works, it's possible that there's an actual hardware problem with your camera, in which case your best bet would be to contact Apple or take the phone to your nearest Apple Store.

Siri doesn't work: If you own an iPhone 4S or iPhone 5, Siri is probably your new best friend. To get her working properly again, try cleaning the microphone on the bottom of the device first. Next try to toggle Siri on and off by going to settings>general>Siri turn Siri off wait 30 seconds, turn back on. If you still have no luck try to reset the network as Siri runs off your data. Reset the network settings here, settings>general>reset> reset network settings. Last but not least you may have to reset your entire device. Go to settings>general>reset>reset all settings. This will not wipe any data fro your device and will reset all setting to factory.


How to create a new Apple ID on your iPhone or iPad

  1. Open the Settings app.
  2. Tap iCloud.
  3. Tap Create a new Apple ID.
  4. Enter a birth date.
  5. Tap Next.
  6. Enter your first and last name.
  7. Tap Next.
  8. Select your current email address or get a new iCloud email address.
  9. Enter your email address.
  10. Create a password.
  11. Verify the password.
  12. Select a security question.
  13. Type in answer.
  14. Repeat two more times.
  15. Agree to the Terms and Conditions.
  16. Tap Merge or Don't Merge to sync iCloud data from Safari, reminders, contacts and calendars.
  17. Tap OK to confirm Find My iPhone is turned on.
Perform a soft reset.
1. Press and hold the Power key and Home key.
2. From the home screen, press and hold the Power key and the Home key.
3. Release the Power key and the Home key when the Apple logo appears.
4. Your Apple iPhone restarts.

How to Clean an iPhone's Headphone Jack

If you're having connection trouble with your headphones, it may be because the headset jack needs to be cleaned. It's easy to clean out the dirty jack so that you can get a proper, clean connection to the headphones.Here are a few different methods you can try to clean out that stubborn headset jack with everyday tools. Always power off your device before performing any of the cleaning steps below.
  1. Tool needed: Air can. It's simple: use an air can to blow out dust and lint that may have accumulated in the hole of the headset jack.
  2. Tool needed: Q-tip. Carefully insert a dry Q-tip in the headset jack to clean it out. Be sure to do this gently so you don't cause damage to your device.
  3. Tools needed: Tape and a paperclip. We call this last option "The Homemade Lint Roller Technique". First, open a paperclip into a straight line. Next, take a small piece of regular office style tape and wrap it around the paperclip with the sticky side up. Make sure the tape is firmly in place. You have just made a micro lint brush. Very gently insert the sticky taped paperclip end into the headset jack and pull out any lint or debris.

Update your iDevice (On The Air)

Go to Settings > General > Software Update
Note: You’ll need an Internet connection through Wi-Fi (Strong connection is recommended)

Use Siri on your iPhone, iPad, or iPod touch

Go to Settings > General > Siri
Note: Make sure that Siri is turned on. You’ll need an Internet connection through Wi-Fi or cellular data.

Turn off/on Spotlight Search

Go to Settings > General > Spotlight Search > Siri Suggestions (Turn off/on)

Turn on/off Assistive Touch

Go to Settings > General > Accessibility > Assistive Touch (Turn off/on)
Note: You can tap your Home Button 3x consecutive to turn it on or off.
Assistive Touch as Power Button
Click on Assistive Touch > Device > Hold the Lock Screen (Till the Slide to Power Off menu shows)

Lead Flash for Alert

Go to Settings > General > Accessibility > LED Flash for Alert (Turn on/off)

Turn on/off Keyboard Lower Case

Go to Settings > General > Accessibility > Keyboard (Turn on/off)

How to delete Application

Hold the Application > Press (X) to delete or
Go to Settings > General > Storage and iCloud Usage > (on Storage) Click Manage Storage
Note: Find the Application you want to Delete

How to Reset

Go to Settings > General > Reset >
Note: Choose what Reset you want to make

Top Bottom