Sharing my PLDT DSL termination experience

[titorick]

After a long time i decided to disconnect my PLDT dsl connection i was a happy customer running at 10 mbps then shit started to happen.

It all began when i asked them to disconnect my account i talk to customer service which was all going smoothly, the cs told me all are ok and will disconnect my account so i requested a transaction no. of our conversation which she said will happily send to my email.

After the conversation there was no email transaction no. of the confirmation so i just assumed it was all said and done. Several months have passed i didn't even get a paper bill for the first 2 months so which i assume everything was good but on 3rd month a bill was send to me around 15k pesos since the plan was 4999 php a month.

Again i contacted pldt support for the matter which they say they will resolve the issue, again there was no confirmation email and my bill just keeps getting higher. I sent all the required id and forms and guess what no confirmation.

So to this point of time i have no idea if my account got terminated or not i just go sick and tired. So lesson is ask for confirmation no. of the transaction on the call itself.

 

[Folayang]

Pasensya sa post ask ko lang kung meron ba employee ng PLDT dito sobrang nakakapikon na kasi ehhh... 5days no internet kakakabit lang ng fibr taz wala na agad... musta naman ako sa mga payables ko sa bills ko like rent, meralco, internet kung ilang days di ako nakaka operate ng shop? iyak tawa na lang ba ako? Sa 171 service order lang ang kulang di pa matapus tapus ilang araw na yun... yung kayang gawin lang ng ilang oras pinagpapabukas pa kung mapuntahan lang sana ako halos wala pang 30mins kung tignan lang ng mga technician tapus na agad un... minsan kung tignan ko mga unit ko parang naiiyak na lang ako kung walang net ganito na lang ba tlga nganga na lang ba tlga?